TERMS AND CONDITIONS
YOUR QUOTE
Your quote is based upon the information you have provided, taking into consideration; vehicle & chauffeur availability, time of day, time of year, journey time, journey distance, parking charges, road tolls, chauffeur accommodation costs, the number of passengers and the amount of luggage. If your requirements change please ask for a revised quote.
CONFIRMING YOUR BOOKING
A deposit is required when making a booking. Once the deposit has been received we will send you a booking confirmation by email with the details of your journey. A quote does not guarantee our availability and we are unable to hold any dates until a deposit has been paid.
PAYMENT OPTIONS
Full payment for your transfer is due before or on completion of your journey. Payments can be made by bank transfer, payment link or by bank card in the vehicle.
YOUR JOURNEY
We will collect you from the agreed pick-up location at the designated time, transport you and your luggage to the designated drop-off point and make reasonable comfort-stops en route. It is your responsibility to check that the pick-up time is suitable for your schedule. We are not liable for delays caused by unforeseen traffic conditions, road closures, accidents, or any other factors beyond our control, including but not limited to weather disruptions or roadworks. For peace of mind we strongly recommend passengers purchase suitable travel insurance to cover for delays, missed flights and trip interruption. For airport drop-offs we recommend aiming to arrive at the airport at least 3 hours before your flight gate closes.
CANCELLING A BOOKING
Cancellations made at least 7 days before the scheduled transfer will be fully refunded. Cancellations made less than 7 days before the scheduled transfer will be subject to a charge of £100. Cancellations made less than 24 hours before the scheduled transfer will incur the full fare. Please contact us as early as possible if you need to cancel your booking.
NO SHOWS
If you fail to show up for a booked transfer and make no contact with Cornwall Transfers or your desinated driver to cancel your booking (see above) you agree to pay the full fare and reimburse any reasonable additional costs incurred by us.
DELAYED FLIGHTS
On airport pick-ups we will track your flight and aim to minimise disruption to your onward journey caused by flight delays. However, please understand, that for long distance journeys, the driver may need to set off before your flight has taken off. We are not able to guarantee driver availability for flights delayed by more than 6 hours and such situations would be treated as a chargeable “no show”. In such (rare and insurable) situations will assist you in booking an alternative transfer to your final destination.
WAITING TIME
For airport pick-ups we allow 1 hour from the time the flight actually lands to meet with your driver. After this, waiting time is charged, at £30/hr pro rata. Waiting time for all other journeys will be charged at £30/hr pro rata, either from the scheduled collection time or for any unscheduled stops en-route.
PASSENGER CONDUCT
We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged a Cancellation Fee. We are committed to providing Services in accordance with the Equality Act.
VEHICLE ALLOCATION
We will provide a larger car type from the original selected if your chosen vehicle is unavailable.
SUB CONTRACTORS
We use our own transport and drivers wherever possible but do occasionally use fully licenced and vetted third party providers when necessary.
SATISFACTION GUARANTEED
If you are unhappy with any aspect of our service we welcome the opportunity to put it right! Please contact Nick Smith at hello@cornwalltransfers.co.uk with details of your complaint and he’ll aim to sort it straight away. If you’re still not happy you don’t have to pay!
Compensation is limited to the amount of any fare paid for the single journey.